Privacy Policy

NOVO QUALITY PRINT

At NOVO QUALITY PRINT, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our business, website, or services.

1. Who We Are

NOVO QUALITY PRINT
Castle Hill, Sydney, NSW, Australia
Phone: 0470 341 191
Email: info@novolytics.com.au

We provide printing, signage, and branding solutions for individuals and businesses across Australia.

2. Information We Collect

We may collect personal information in the following categories:

2.1 Personal Information

  • Name

  • Email address

  • Phone number

  • Business name

  • Mailing or billing address

2.2 Order & Service Information

  • Details related to print or signage orders

  • Artwork, design files, and specifications

  • Payment details (processed securely through third-party providers)

2.3 Website & Usage Information

  • IP address

  • Browser type

  • Device information

  • Cookies and analytics data
    (Used to improve your experience and website performance)

3. How We Collect Information

We collect information through:

  • Contact form submissions

  • Email or phone inquiries

  • Online orders or quotations

  • Social media interactions

  • In-person consultations or service requests

  • Cookies or website tracking tools

4. How We Use Your Information

Your information may be used for:

  • Processing and fulfilling printing or signage orders

  • Communicating quotes, updates, or customer support

  • Sending invoices, receipts, or transaction confirmations

  • Improving our services, website, and customer experience

  • Legal or regulatory compliance

We do not sell or rent your personal information to third parties.

5. Sharing of Information

We may share your information only with:

  • Trusted third-party suppliers (e.g., couriers, payment processors)

  • Design or production partners assisting with your order

  • IT service providers for website or email hosting

  • Legal or government authorities, only when required by law

All third parties are required to protect your information.

6. Data Storage & Security

We take reasonable steps to ensure your information is:

  • Stored securely

  • Protected from unauthorised access, misuse, or disclosure

Digital information is protected with secure systems and encrypted communication where appropriate.

7. Your Rights

You may request the following at any time:

  • Access to the personal information we hold about you

  • Correction of inaccurate or outdated information

  • Deletion of your data (where legally applicable)

  • Opt-out from marketing communications

Contact us at info@novolytics.com.au for requests.

8. Cookies & Tracking

Our website may use cookies and analytics tools to:

  • Improve site functionality

  • Understand user behaviour

  • Provide a better browsing experience

You may disable cookies through your browser settings.

9. Third-Party Links

Our website may contain external links.
We are not responsible for the privacy practices or content of these third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website.

11. Contact Us

For questions, concerns, or requests related to your privacy, please contact:

📍 Castle Hill, Sydney, NSW, Australia
📞 0470 341 191
✉️ info@novolytics.com.au