Return & Refund Policy

NOVO QUALITY PRINT

At NOVO QUALITY PRINT, we take pride in delivering high-quality printing and signage products. Because many of our items are custom-made, returns and refunds are handled with care to ensure fairness to both our customers and our production team.

1. Custom Orders

Most products we create—such as signs, banners, decals, vehicle graphics, and printed materials—are custom and made-to-order.
For this reason:

  • Returns or refunds are not available for change of mind or customer-provided errors (e.g., wrong size, incorrect artwork, spelling mistakes in supplied files).

  • We encourage customers to review all proofs carefully before production.

2. Defective or Damaged Items

If the product you receive is defective, damaged, or not produced according to the approved proof, you may request a replacement or partial/full refund.

To lodge a claim:

  1. Notify us within 7 days of receiving your order.

  2. Provide your order number and a clear description of the issue.

  3. Attach photos showing the defect or damage.

After assessment, we may:

  • Repair or remake the item,

  • Offer a replacement,

  • Offer a refund (full or partial), depending on the issue.

3. Colour Variation

Due to differences in monitors, inks, materials, and printing processes:

  • Slight colour variations are normal and not considered defects.

  • We recommend ordering a sample print if exact colour matching is required.

4. Artwork & File Issues

We are not responsible for errors in customer-supplied artwork, including:

  • Low-resolution images

  • Incorrect dimensions or bleed

  • Typographical errors

  • Improper colour formats (e.g., RGB instead of CMYK)

However, we can assist with correcting artwork upon request (fees may apply).

5. Order Cancellations

Orders may be cancelled only if production has not yet begun.

  • If materials have been purchased or printing has started, cancellation may not be possible.

  • If allowed, a cancellation fee may apply to cover material or labour costs already incurred.

6. Turnaround & Delivery Issues

We are not responsible for:

  • Delays caused by couriers or shipping providers

  • Customer unavailability for delivery

  • Incorrect delivery information supplied by the customer

However, we will always assist in tracking and resolving delivery issues where possible.

7. How to Lodge a Return or Refund Request

Please contact us at:

📞 0470 341 191
✉️ novoprintsyd@gmail.com
📍 Castle Hill, Sydney, NSW, Australia